Libro: Negociar lo imposible: Cómo destrabar y resolver conflictos difíciles (sin dinero ni fuerza) (Gestión del conocimiento)

Negotiation can be easy, but sometimes it is absolutely hopeless. Tensions escalate, people get aggressive, and no one is willing to back down. Harvard professor and negotiation adviser Deepak Malhotra shows how to defuse even the most potentially explosive situations and find success.